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How do I fill this out?
To fill out this form, start by entering the required information in SECTION I, including your office location and contact details. Proceed to SECTION II to provide customer-related information and a description of the issue. Make sure to attach any relevant documents when submitting your request.
How to fill out the Workforce Development Help Desk Request Form?
1
Begin by filling out SECTION I with your office location and staff details.
2
Proceed to SECTION II to describe the customer's issue and expected outcomes.
3
Enter any activity codes or corrections needed.
4
Attach any necessary verification or supporting documents.
5
Submit the completed form to the ISD Help Desk via email.
Who needs the Workforce Development Help Desk Request Form?
1
Case managers need this form to report issues with client data.
2
Support staff require it for password resets or account issues.
3
Managers may use it to track frequent issues reported by staff.
4
IT personnel need it for systemic problems affecting CALJOBS.
5
New employees may require assistance in setting up their accounts.
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What are the instructions for submitting this form?
To submit this form, complete all required fields, ensuring accuracy and detail. Email the finished form to isdhelpdesk@isd.sbcounty.gov for processing. For urgent matters, consider following up via phone to ensure your request is acknowledged.
What are the important dates for this form in 2024 and 2025?
Important dates for submitting this form include quarterly review deadlines and annual updates. Users are encouraged to check for periodic changes in policies and procedures. Regular deadlines will ensure timely processing of requests.
What is the purpose of this form?
The purpose of this form is to facilitate communication between staff and the ISD Help Desk. It serves as a structured way to report issues or request support related to CALJOBS. Efficient completion of this form helps improve service delivery and operational efficiency.
Tell me about this form and its components and fields line-by-line.
- 1. Office/Provider Location: The specific location where the staff member operates.
- 2. Staff Name: The name of the staff member filling out the form.
- 3. Staff Phone Number: A contact number for the staff member.
- 4. Manager/Supervisor Name: The name of the staff member's manager or supervisor.
- 5. Manager/Supervisor Phone Number: Contact number for the manager or supervisor.
- 6. Customer Name: The name of the customer experiencing the issue.
- 7. Social Security Number (Last 4 Digits): The last four digits of the customer's SSN.
- 8. Source ID: An identification number linked to the customer's record.
What happens if I fail to submit this form?
Failing to submit this form can lead to unresolved issues and delayed assistance. It is crucial to ensure that the form is completed accurately and submitted timely. Without proper submission, necessary support may not be provided.
- Delayed Response: Failure to submit can result in a delayed response from the Help Desk.
- Unresolved Issues: Important issues may go unaddressed, leading to further complications.
- Account Access Problems: Staff members may face continued difficulties accessing CALJOBS.
How do I know when to use this form?
- 1. Technical Issues: Use the form to report any glitches or malfunctions within CALJOBS.
- 2. Account Assistance: Request help with accessing or managing your CALJOBS account.
- 3. Data Corrections: Submit requests for correcting inaccurate customer information.
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What if I encounter issues while using the form?
You can report issues using the same form to request assistance.
What types of issues can I report?
You can report any technical or operational challenges related to CALJOBS.
Is there a specific email for submissions?
Yes, submit your completed form to isdhelpdesk@isd.sbcounty.gov.
What information is required to fill the form?
You'll need to provide your contact details and a description of the issue.
Can I print the form after editing?
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Are there any support resources available?
Yes, feel free to reach out to the Help Desk for further assistance.
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