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How do I fill this out?
Filling out the Tervis guarantee replacement form is straightforward. Begin by ensuring you have all necessary information about your product. Follow the prompts on the form closely to avoid any errors.
How to fill out the Tervis Guarantee Replacement Policy Details?
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Step 1: Complete the guarantee replacement form online.
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Step 2: Pack your drinkware with the completed form.
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Step 3: Address it to the Tervis Guarantee Department.
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Step 4: Send the package via your preferred shipping method.
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Step 5: Wait for approximately 4-6 weeks for your new items.
Who needs the Tervis Guarantee Replacement Policy Details?
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New Tervis customers may need this form to register for warranty support.
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Existing customers seeking replacement for defective items require this form.
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Retailers managing returns for customers need it for warranty processing.
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Gift purchasers wanting to ensure recipients can place claims will need it.
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Consumers needing to document product issues for manufacturer review.
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What are the instructions for submitting this form?
To submit your Tervis guarantee replacement form, fill out the required fields accurately. Be sure to include your contact details and a description of the defect. Send your completed form along with the product to the address listed on the form, ensuring everything is securely packaged to prevent damage during transit.
What are the important dates for this form in 2024 and 2025?
Important dates for 2024 include the kickoff of the new warranty program starting January 1. For 2025, expect updates on product coverage and warranty enhancements in early spring.
What is the purpose of this form?
The purpose of this form is to simplify the process for customers seeking replacements for Tervis drinkware items that are defective or damaged. It provides an easy-to-follow methodology for documenting the issue and facilitating a prompt response. This ensures that customers receive the support they deserve in a timely manner.
Tell me about this form and its components and fields line-by-line.
- 1. Customer Name: Enter your full name as it appears on your purchase.
- 2. Email Address: Provide your email for confirmation and updates.
- 3. Product Details: Specify the type of drinkware and purchase date.
- 4. Issue Description: Describe the defect or issue you are experiencing.
What happens if I fail to submit this form?
If the form is not submitted correctly, your request may be delayed or rejected. It's crucial to ensure all information is filled out accurately to avoid processing issues.
- Incomplete Information: Submitting a form with missing fields can lead to delays.
- Incorrect Address: Providing the wrong return address may result in lost items.
- Lack of Documentation: Not including the replacement form may cause claims to be denied.
How do I know when to use this form?
- 1. Defective Products: If your drinkware has manufacturing defects, this form is necessary.
- 2. Warranty Claims: When claiming under the manufacturer's guarantee, ensure this form is used.
- 3. Customer Returns: Retailers handling returns need this form for proper documentation.
Frequently Asked Questions
How do I access the replacement form?
You can access the replacement form directly from the Tervis website.
What products are covered under this policy?
All Tervis drinkware products, except accessories, are covered by this policy.
How long do I have to wait for my replacement?
You can expect your replacement items to arrive within 4-6 weeks.
What should I include with my returned product?
Include the completed guarantee replacement form in your return package.
Can I replace items damaged by normal wear and tear?
Items damaged by normal wear and tear are not eligible for replacement.
Are there exceptions to the guarantee?
Yes, accessories such as lids and straws are excluded from the guarantee.
Is there a specific address for returns?
Yes, return items to Tervis Tumbler Company, Guarantee Department, 304 Triple Diamond Blvd, North Venice, FL 34275.
What if I lose my confirmation email?
Contact customer service for assistance with replacement requests.
Where can I find care instructions?
Visit the Tervis Use and Care page for general tips on maintaining your drinkware.
How do I ensure my claim is processed quickly?
Make sure to fill out the form accurately and include it with your returned item.
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