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How do I fill this out?

To fill out this form, first, gather all necessary information regarding your video visit requests. Next, ensure that you enter accurate details for notifications and reminders about your appointments. Lastly, review your entry to confirm that all information is entered correctly before submitting.

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How to fill out the JUST Connect Family and Friends User Guide?

  1. 1

    Gather necessary information for your video visit.

  2. 2

    Enter accurate details for notifications and reminders.

  3. 3

    Review your entry for accuracy.

  4. 4

    Submit the completed form.

  5. 5

    Follow any additional instructions provided.

Who needs the JUST Connect Family and Friends User Guide?

  1. 1

    Family members of inmates need this guide to facilitate video visits.

  2. 2

    Friends of inmates require the guide for instructions on virtual appointments.

  3. 3

    Legal representatives may use the guide to stay connected with their clients.

  4. 4

    Social workers responsible for the well-being of inmates need this guide for support.

  5. 5

    Counselors who assist inmates' families can utilize this guide to provide accurate information.

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    Access the editing tools to make adjustments.

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    Modify text and images as required.

  4. 4

    Review the changes in real-time.

  5. 5

    Download the edited PDF once you're satisfied.

What are the instructions for submitting this form?

To submit this form, ensure all necessary fields are completed accurately. You can email the form to justconnect@justice.nsw.gov.au or contact them at the provided phone number 02 8759 0010 for further assistance. For postal submissions, please refer to the Justice NSW mailing address found on their official website. Always verify submission instructions to ensure compliance.

What are the important dates for this form in 2024 and 2025?

Important dates regarding this form may vary; please refer to the JUST Connect platform for the most accurate information pertaining to video visit schedules in 2024 and 2025. Updates or changes will be communicated through user notifications on the platform. Always stay informed to ensure you do not miss important deadlines.

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What is the purpose of this form?

The purpose of the JUST Connect User Guide is to provide comprehensive instructions for family and friends of inmates on how to utilize the JUST Connect platform effectively. It serves to bridge the gap in communication during the COVID-19 pandemic where in-person visits are restricted. By guiding users through the processes of video visit requests, notifications, and account management, the guide aims to enhance the connection between inmates and their loved ones.

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Tell me about this form and its components and fields line-by-line.

The JUST Connect Form contains sections for user information, visit requests, notifications, and account management.
fields
  • 1. User Information: Fields for entering your details as a family or friend.
  • 2. Visit Request: Options to schedule video visits with inmates.
  • 3. Notification Preferences: Choices for receiving appointment notifications via email or SMS.
  • 4. Account Management: Settings to manage your account and access details.

What happens if I fail to submit this form?

If you fail to submit the form, you may miss the opportunity to schedule video visits with inmates. It's important to ensure that all fields are correctly filled before submission. Without timely submission, your requests and notifications could be delayed.

  • Missed Appointments: Failure to submit may lead to missing scheduled video visits.
  • Lack of Notifications: You may not receive important reminders about your visits.
  • Account Issues: Incorrect submissions can lead to account management problems.

How do I know when to use this form?

You should use this form whenever you wish to schedule a video visit with an inmate through the JUST Connect platform. It is essential for maintaining communication during restrictions on in-person visits. This allows families and friends to stay connected despite physical barriers.
fields
  • 1. Scheduling Video Visits: When you need to set up a video call with an inmate.
  • 2. Updating Contact Information: If you need to change your notification preferences.
  • 3. Managing Appointments: To view, reschedule, or cancel existing video visit appointments.

Frequently Asked Questions

What is the JUST Connect User Guide?

The JUST Connect User Guide explains how to use the platform for video visits with inmates.

How do I request a video visit?

You can request a video visit through the JUST Connect platform by filling out the necessary form.

What notifications will I receive?

You will receive email notifications and SMS reminders for your appointments.

Can I cancel a video visit?

Yes, the platform allows you to cancel video visits if required.

How do I manage my account?

Account management features are available in your user dashboard upon logging in.

What if I need help?

You can contact support via email or phone provided in the user guide.

What should I do if I have an issue during a visit?

Contact support immediately for assistance with any problems during your visit.

Is there a fee for video calls?

Please check the JUST Connect platform for information regarding any potential fees for services.

How can I ensure my connection is secure?

JUST Connect follows industry standards for security; ensure that you are using a secure internet connection.

What devices can I use to access JUST Connect?

You can access JUST Connect via computers, tablets, and smartphones with internet capabilities.

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