Anthem HealthKeepers Plus LTSS Authorization Request Form
This form is used to request long-term services and supports (LTSS) under Anthem HealthKeepers Plus. It details the procedures for submitting service authorizations and associated requirements. Health care providers must adhere to the guidelines for timely submissions to ensure member eligibility.
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How do I fill this out?
To fill out the LTSS Authorization Request Form, start by checking the appropriate request type. Next, provide the necessary member information and the requested service details. Ensure all sections are completed accurately to avoid delays in processing your authorization.

How to fill out the Anthem HealthKeepers Plus LTSS Authorization Request Form?
1
Identify the type of request: new, change, renewal, or cancel.
2
Enter member details including ID number and date of birth.
3
Fill in the requesting and referring provider names.
4
Select the LTSS service authorization type and treatment setting.
5
Provide contact information and any necessary attachments.
Who needs the Anthem HealthKeepers Plus LTSS Authorization Request Form?
1
Healthcare providers seeking authorization for LTSS services.
2
Case managers who handle patient care services and need funding authorization.
3
Members of Anthem HealthKeepers Plus who require ongoing care and services.
4
Social workers coordinating long-term care for clients.
5
Billing departments needing to submit claims for LTSS services.
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What are the instructions for submitting this form?
To submit the LTSS Authorization Request Form, fax the completed document to 844-864-7853. Ensure that all attached documentation, such as previous authorizations, is included and clearly marked. You may also choose to submit the form online through the Anthem providers portal for ease and tracking.
What are the important dates for this form in 2024 and 2025?
For the year 2024, it is crucial to submit LTSS requests at least 10 days prior to service start dates. In 2025, similar timelines should be followed to ensure all member needs are met timely. Awareness of these dates helps maintain uninterrupted care services.

What is the purpose of this form?
The Anthem HealthKeepers Plus LTSS Authorization Request Form serves as a structured method for healthcare providers to obtain authorization for long-term services and supports. This form is essential in ensuring that all required information for service delivery is correctly conveyed. By adhering to its guidelines, providers can facilitate timely approval of necessary services for members.

Tell me about this form and its components and fields line-by-line.

- 1. Request Type: Select whether the request is new, change, renewal, or cancel.
- 2. Date of Request: Provide the submission date in MM/DD/YYYY format.
- 3. Review Type: Indicate the type of review relevant to the request.
- 4. Member ID Number: Enter the member's HealthKeepers, Inc. ID number.
- 5. Member's Date of Birth: Provide the date of birth of the member.
- 6. Requesting Service Provider: Name and contact information for the provider making the request.
- 7. LTSS Service Authorization Type: Select the applicable type of service requested.
- 8. Treatment Setting: Specify where the services will be provided.
- 9. Primary ICD-10 Diagnosis Code: The diagnosis code that corresponds with the member's health condition.
- 10. Contact Information: Provide details on how to reach out for further information.
What happens if I fail to submit this form?
Failure to submit the LTSS Authorization Request Form can lead to delays in service approval and disruption in care for the member. All necessary services may not be initiated, leading to potential gaps in care management. It is vital to timely submit all requests to avoid unnecessary complications in service provision.
- Delays in Care: Without approved services, members may experience delays in receiving necessary care.
- Gaps in Service: Care continuity may be interrupted, affecting member health outcomes.
- Financial Implications: Delays can lead to potential financial issues for service providers and members.
How do I know when to use this form?

- 1. New Admissions: When admitting a new member requiring LTSS.
- 2. Change in Service Needs: If the member has changes in their care requirements.
- 3. Renewal of Services: To extend existing service authorizations that are about to expire.
- 4. Cancellation of Services: If a member no longer requires certain services.
- 5. Retrospective Reviews: For reviewing services provided in the past for eligibility.
Frequently Asked Questions
How do I submit my LTSS Authorization Request Form?
You can submit the completed form via fax at 844-864-7853 or through the designated online submission portal.
What if I need to cancel a request?
To cancel a request, simply check the cancel box on the form and provide the necessary member details.
What should I do if my request is denied?
If your request is denied, you have the right to appeal, and more information will be provided with your denied request.
Can I submit multiple requests at once?
Yes, you can submit multiple requests by completing a separate authorization request form for each one.
How long does it take to process the request?
Standard requests can take up to five business days, while expedited requests may take up to 72 hours.
What if I forget to include a required attachment?
If your form is submitted without required attachments, it may result in delays or a return of the form for completion.
Is there a specific deadline for submitting requests?
Requests for new admissions must be submitted within 10 business days of the start of care.
How can I track the status of my request?
You may contact the provider support line for updates on the status of your authorization request.
What if I need to make changes to my request after submission?
You will need to submit a change request form as per the instructions provided in the document.
Where can I find more information about LTSS services?
Additional information can be found on the Anthem website or by contacting customer support.
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